BM
BONGIWE M
1 reviews | Active since Nov 2011
04 Nov 2024, 09:47
Worst refund policy!!!
I placed my second order with Tokyo from the Midrand branch on the 10 October 2024, on 11 October 2024, I released that I had ordered the wrong mattress.
I spoke to Tokyo to to arrange an exchange for the same mattress as my 1st purchase. They was a difference of R2700 which I requested to be refunded back to me. Tokyo and Boitumelo informed me that refunds take 30 days to be process, which I questioned to no avail.
My emails went unanswered and till today my refund has not been received. I have received no update /communication from the branch since.
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The Mattress Warehouse's replyOfficial
04 Nov 2024, 15:51Good day, Bongiwe
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of communication regarding your refund.
Our Customer Care team was informed and will ensure that you receive proper feedback before close of business today.
Again we are truly sorry for the inconvenience caused. This is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of communication regarding your refund.
Our Customer Care team was informed and will ensure that you receive proper feedback before close of business today.
Again we are truly sorry for the inconvenience caused. This is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply04 Nov 2024, 15:51
Official
Good day, Bongiwe
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of communication regarding your refund.
Our Customer Care team was informed and will ensure that you receive proper feedback before close of business today.
Again we are truly sorry for the inconvenience caused. This is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the lack of communication regarding your refund.
Our Customer Care team was informed and will ensure that you receive proper feedback before close of business today.
Again we are truly sorry for the inconvenience caused. This is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse