AS
Andrea S
1 reviews | Active since Sept 2025
29 Sept 2025, 17:01
Worst quality, worst service!
If I could give The Mattress Warehouse ZERO or MINUS stars, I would! Do NOT order furniture from these people. I had to wait 6 weeks for them to deliver inferior quality furniture and have been waiting over a month for a refund after requesting on the day of delivery that their products were not up to standard. Nobody is able to assist, despite me escalating and even logging a complaint with the Consumer Ombud. STAY AWAY AT ALL COSTS!!!
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The Mattress Warehouse's replyOfficial
29 Sept 2025, 17:47Good day, Andrea
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you've faced – this is not the standard of service we strive to provide at The Mattress Warehouse.
We sincerely apologise for the delays in delivery, the quality concerns regarding the furniture received, and especially for the prolonged wait for your refund.
It is deeply concerning that despite your efforts to escalate the matter, you have not received the assistance or resolution you rightfully deserve.
It is deeply concerning that despite your efforts to escalate the matter, you have not received the assistance or resolution you rightfully deserve.
Please know that your complaint has been escalated to our senior customer service team for urgent investigation.
We are committed to resolving this issue as quickly as possible.
We are committed to resolving this issue as quickly as possible.
Once again, we regret the inconvenience caused and appreciate your patience while we work to make this right.
Kind regards,
The Mattress Warehouse
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply29 Sept 2025, 17:47
Official
Good day, Andrea
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you've faced – this is not the standard of service we strive to provide at The Mattress Warehouse.
We sincerely apologise for the delays in delivery, the quality concerns regarding the furniture received, and especially for the prolonged wait for your refund.
It is deeply concerning that despite your efforts to escalate the matter, you have not received the assistance or resolution you rightfully deserve.
It is deeply concerning that despite your efforts to escalate the matter, you have not received the assistance or resolution you rightfully deserve.
Please know that your complaint has been escalated to our senior customer service team for urgent investigation.
We are committed to resolving this issue as quickly as possible.
We are committed to resolving this issue as quickly as possible.
Once again, we regret the inconvenience caused and appreciate your patience while we work to make this right.
Kind regards,
The Mattress Warehouse
Kind regards,
The Mattress Warehouse