Worst Experience

We just went through the worst experience ever with this company. We moved into our new house 1 July 2019, and we ordered our bed frame, which was quite expensive, more than a month and half before moving into the new house. One would think this would be more than sufficient time for them to get the bed frame made/ordered and delivered right.. wrong :( On the day we moved in, 1 July, we had to call around, despite having already ordered and paid for said bed frame to be delivered on 1 July, in order to find out whether we will actually get the bed frame. They eventually delivered the bed after 5pm. After trying to install the bed frame, they delivery guys realized they sent the wrong sized planks :( We were told that we can go ahead and sleep on the bed frame for now and they will order new planks and deliver at the most, 2 days later. Upon trying to make the bed that night, one of the other planks snapped, causing us to sleep on the floor. This is when the nightmare really started. Turns out, they never even ordered the planks from the start, and we kept having to chase up with mattress warehouse, as no one would call to update us on whats happening, and after a few days they would even refuse to take out calls. We then proceeded to contact the area manager, who eventually stepped in, with not much luck. They then kept 'ordering' the wrong sized planks and not bringing the right ones.. One would think that having ordered this bed almost 2 months prior to actually needing it delivered that the right planks would be sorted and checked! They eventually got the last plank to us more than 2 weeks after having moved into the house (during which period we had to sleep on the floor), and the plank was still too long! How on earth this happened, who the heck knows. We eventually gave up and went to cut our own plank sizes and fixed the bed ourselves. After paying a lot of money for this, you can imagine how un-pleased we are by the service received. I will never buy from this company again and will most definitely not recommend them to anyone else either.