TS
Taahir S
1 reviews | Active since Mar 2025
26 Mar 2025, 11:43
Worst Customer Service
I have purchased a bed in December 2024 with the mattress warehouse . I received the bed on the 1st of February 2025. It took 2 months to come only for me to discover the bed was damaged . I filled for a refund on the 04 February 2025 today is the 26 March 2025 and it still hasnt been resolved yet . This is the worse company ive ever dealt with in my life . They are quick to take your money but when they need to return it they have all kinds of excuses . I would not recommend this company to anyone . Rather purchase beds by SleepMasters they are more affordable and have a bigger variety .
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The Mattress Warehouse's replyOfficial
27 Mar 2025, 10:11Good day, Taahir
Thank you for taking the time to review us and for sharing your experience with us.
We sincerely apologise for the delay and lack of urgency on the matter.
Our Customer Service Team along with Senior Manager was informed to assist and get this resolved as soon as possible.
Again, we do apologise for any inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We sincerely apologise for the delay and lack of urgency on the matter.
Our Customer Service Team along with Senior Manager was informed to assist and get this resolved as soon as possible.
Again, we do apologise for any inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply27 Mar 2025, 10:11
Official
Good day, Taahir
Thank you for taking the time to review us and for sharing your experience with us.
We sincerely apologise for the delay and lack of urgency on the matter.
Our Customer Service Team along with Senior Manager was informed to assist and get this resolved as soon as possible.
Again, we do apologise for any inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We sincerely apologise for the delay and lack of urgency on the matter.
Our Customer Service Team along with Senior Manager was informed to assist and get this resolved as soon as possible.
Again, we do apologise for any inconvenience.
Kind regards,
The Mattress Warehouse