TM
Tammy M
1 reviews | Active since Jun 2017
03 Oct 2025, 22:09
Worst consumer experience, stay away from The Mattress Warehouse
The worst consumer experience. Ordered a bed online, dealt with the most *********** service sales person who made false claims on email and then was extremely rude and unprofessional over the phone. Was given the run around, only to eventually learn that they advertised a product that they didn’t have stock of. Eventually had to upgrade the bed to one that is in stock, however I’ve been waiting for delivery for almost a month now with no confirmation yet…even though I was promised delivery last about 4 times already. I have to constantly follow up with them because they have no concept of customer service. Will not be purchasing from them again. Worst consumer experience ever.
Helpful (0)
Replies (1)0
Replies (1)
The Mattress Warehouse's replyOfficial
06 Oct 2025, 08:30Good day, Tammy
Thank you for bringing this matter to our attention. We would like to extend our sincere apologies for the frustration and inconvenience you've experienced throughout this process.
It is deeply concerning to hear about the level of service you received, as this is not the standard we hold ourselves to at The Mattress Warehouse. We’re truly sorry for the delays, the lack of communication, and for the incorrect information that was provided to you.
Regarding your order, we regret the initial stock issue and the ongoing delay in delivery. We acknowledge that you were promised delivery multiple times, and we understand how upsetting it is to be kept waiting without clear updates.
Please be assured that we are taking this matter seriously. A senior member of our team will be in contact with you directly to provide a clear resolution and accurate delivery timeline. We value your business and deeply regret that your experience has been so disappointing.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse
The Mattress Warehouse's reply06 Oct 2025, 08:30
Official
Good day, Tammy
Thank you for bringing this matter to our attention. We would like to extend our sincere apologies for the frustration and inconvenience you've experienced throughout this process.
It is deeply concerning to hear about the level of service you received, as this is not the standard we hold ourselves to at The Mattress Warehouse. We’re truly sorry for the delays, the lack of communication, and for the incorrect information that was provided to you.
Regarding your order, we regret the initial stock issue and the ongoing delay in delivery. We acknowledge that you were promised delivery multiple times, and we understand how upsetting it is to be kept waiting without clear updates.
Please be assured that we are taking this matter seriously. A senior member of our team will be in contact with you directly to provide a clear resolution and accurate delivery timeline. We value your business and deeply regret that your experience has been so disappointing.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse