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Chantal G

1 reviews | Active since Dec 2025

28 Dec 2025, 16:50

Worse Service ever, would not recommend.

Worse service ever Ordered and paid for bed on 3rd December, just recieved the confirmation email. No contact from their side ever since, i have enquired numerous times about delivery every time a better excuse. The last date for delivery was the 23rd but did not recieve my bed..would not recommend poor customer service.

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Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply29 Dec 2025, 09:02
Official
Good day, Chantal

Thank you for taking the time to review us and for sharing your experience with us. 
Our sincere apologies for the delay in delivery. 

Please note that our Customer Service team was informed and will ensure that our team communicates as soon as possible on the status of your delivery. 

Again, we are truly sorry for the inconvenience caused and can assure your that this is not the level of service we aim to provide. 

Kind regards,
The Mattress Warehouse
CG
Chantal G's update29 Dec 2025, 18:04
Reviewer Update
Good day

I havr been waiting the whole day, no one made contact with me. When i try the whatsapp nr there is no reply what so ever... i will attach my order number and i will appreciate feedback...this is the worse experience ever. #TMW-0-534419