TW
Tersia W
1 reviews | Active since Dec 2015
27 Jun 2024, 11:17
Worse online bedding company
I have bought a mattress online, 24 hours later I discovered it was not what I wanted and cancel the order. I instructed verbally and in writing to cancel and refund. I was told I will only be refunded in 30 days. According to the Consumer Act Suppliers are required to return payments received from consumers, within 15 business days of receiving the cancellation notice. 1. Consumers have the right to cancel any orders.
Helpful (0)
Replies (3)0
Replies (3)The Mattress Warehouse's replyOfficial
27 Jun 2024, 12:43 Good day, Tersia
Thank you for taking the time to review us and for sharing your concerns.
Thank you for taking the time to review us and for sharing your concerns.
We sincerely apologize for any inconvenience regarding your refund.
Kindly be advised that there are company procedures and policies that we adhere to when processing refunds.
We can however confirm that all paperwork was submitted to process the refund.
Again, we are truly sorry, and thank you for your patience and understanding.
Kind regards,
The Mattress Warehouse
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply27 Jun 2024, 12:43
Official
Good day, Tersia
Thank you for taking the time to review us and for sharing your concerns.
Thank you for taking the time to review us and for sharing your concerns.
We sincerely apologize for any inconvenience regarding your refund.
Kindly be advised that there are company procedures and policies that we adhere to when processing refunds.
We can however confirm that all paperwork was submitted to process the refund.
Again, we are truly sorry, and thank you for your patience and understanding.
Kind regards,
The Mattress Warehouse
Kind regards,
The Mattress Warehouse
TW
Tersia W's updateReviewer Update
27 Jun 2024, 15:48I actually have not seen any terms and conditions or policies. As this was not a return. Please keep to the law. My refund should be processed the minute you received the cancellation. I am giving you till tomorrow if not I will file a complaint with the Regulator. Very bad customer service, no contact number ignoring emails.
TW
Tersia W's update27 Jun 2024, 15:48
Reviewer Update
I actually have not seen any terms and conditions or policies. As this was not a return. Please keep to the law. My refund should be processed the minute you received the cancellation. I am giving you till tomorrow if not I will file a complaint with the Regulator. Very bad customer service, no contact number ignoring emails.
The Mattress Warehouse's replyOfficial
28 Jun 2024, 13:53Good day, Tersia
Thank you for your response and for sharing your concerns.
Thank you for your response and for sharing your concerns.
We have received confirmation that your refund was processed Today.
Thank you for your patience and understanding.
Kind regards,
The Mattress Warehouse
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply28 Jun 2024, 13:53
Official
Good day, Tersia
Thank you for your response and for sharing your concerns.
Thank you for your response and for sharing your concerns.
We have received confirmation that your refund was processed Today.
Thank you for your patience and understanding.
Kind regards,
The Mattress Warehouse
Kind regards,
The Mattress Warehouse
