HS
Henry S

1 reviews | Active since Feb 2026

12 Feb 2026, 09:54

Worse Mattress Company in South Africa

Absolute worse - we bought a mattress more than 4 weeks ago, upon arrive my wife notified them 3 weeks ago that the Bed was incorrect. With emails up and down, 3 weeks later we have been begging for the incorrect bed to be collected and requested a refund. Amber Hasenjager does not reply to emails and does not want to resolve the matter even though we have insisted on not wanting any replacement, but to just not have to deal with The Mattress Warehouse - Do not conduct any business with these ****mers.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply12 Feb 2026, 15:57
Official
Good day, Henry

Thank you for taking the time to review us and for sharing your experience. 

Please accept our since apologies for the lack of assistance regarding your incorrect item delivered. 
This is truly not the level of service we aim to provide. 

Our Customer Service Manager was informed and will ensure that our team reaches out to ensure that your exchange is resolved as soon as possible. 

Kind regards,
The Mattress Warehouse