BE
Bridget E
1 reviews | Active since Mar 2009
05 Oct 2022, 11:04
WHERE IS MY ORDER? or REFUND Me
I placed an order on 26th Sept, received a call on 27th Sept to advise they will be delivering the next day. It is now a week later, no delivery, no respond on emails or whatsapp asking for feedback. Happy to go ahead and cancel this order for a refund so I can work with an organization that actually wants to communicate with clients.
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The Mattress Warehouse's replyOfficial
06 Oct 2022, 08:27Good day, Bridget
Thank you for taking the time to share your concerns with us.
We do apologize for the lack of feedback and assistance from our Team.
Our Customer Service Manager was informed and will ensure that our Bellville Team gives feedback on your order a.s.a.p.
Again, we are genuinely sorry for the inconvenience. This is definitely not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your concerns with us.
We do apologize for the lack of feedback and assistance from our Team.
Our Customer Service Manager was informed and will ensure that our Bellville Team gives feedback on your order a.s.a.p.
Again, we are genuinely sorry for the inconvenience. This is definitely not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply06 Oct 2022, 08:27
Official
Good day, Bridget
Thank you for taking the time to share your concerns with us.
We do apologize for the lack of feedback and assistance from our Team.
Our Customer Service Manager was informed and will ensure that our Bellville Team gives feedback on your order a.s.a.p.
Again, we are genuinely sorry for the inconvenience. This is definitely not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your concerns with us.
We do apologize for the lack of feedback and assistance from our Team.
Our Customer Service Manager was informed and will ensure that our Bellville Team gives feedback on your order a.s.a.p.
Again, we are genuinely sorry for the inconvenience. This is definitely not the lever of service we aim to deliver.
Kind regards,
The Mattress Warehouse