kS
kevin S
1 reviews | Active since Feb 2015
18 Jan 2024, 14:48
When 5 days turn into whenever
On 2 Jan my wife and I bought a new king size mattress from above mentioned company online. Reason we bought online was that my back is hurting and I needed a new mattress ASAP. Online in BIG BOLD it said, delivery for this mattress within 5 days. Well it will be the 19th tomorrow (***9) and not a word from these ****s. Its been 17 days!! Took our money and ran!! Disgusting. Living with pain because they feel its fine to be ******. NEVER AGAIN, many mattress sellers out there. I dont want apologies or excuses, just what I paid for, thank you.
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Replies (4)kS
kevin S's updateReviewer Update
18 Jan 2024, 14:52Just shared to X and Facebook, feel better already.
kS
kevin S's update18 Jan 2024, 14:52
Reviewer Update
Just shared to X and Facebook, feel better already.
The Mattress Warehouse's replyOfficial
18 Jan 2024, 16:55Good day, Kevin
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure our Team gives feedback and resolves the issue as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure our Team gives feedback and resolves the issue as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply18 Jan 2024, 16:55
Official
Good day, Kevin
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure our Team gives feedback and resolves the issue as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and share your experience with us.
Our sincere apologies for the lack of feedback and the delay in delivering your order.
Our Customer Service Team was informed and will ensure our Team gives feedback and resolves the issue as soon as possible.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
kS
kevin S's updateReviewer Update
22 Jan 2024, 09:44Yip, today is the 22nd and still no mattress. I dont want customer service this or warehouse that or we are sorry. Its a waste of time and very patronizing. You guys have one job and that is to deliver the mattress on time as stated on your website. Obviously you cant and obviously it is more a lets lie to get cash and then its FU. Thanks guys, well done on being useless.
kS
kevin S's update22 Jan 2024, 09:44
Reviewer Update
Yip, today is the 22nd and still no mattress. I dont want customer service this or warehouse that or we are sorry. Its a waste of time and very patronizing. You guys have one job and that is to deliver the mattress on time as stated on your website. Obviously you cant and obviously it is more a lets lie to get cash and then its FU. Thanks guys, well done on being useless.
kS
kevin S's updateReviewer Update
23 Jan 2024, 07:32The 23rd no call or email, obviously no bed,ha ha. Will probably have to go to a governing body or CPA. Keep checking back guys to see when I get my bed.
kS
kevin S's update23 Jan 2024, 07:32
Reviewer Update
The 23rd no call or email, obviously no bed,ha ha. Will probably have to go to a governing body or CPA. Keep checking back guys to see when I get my bed.