bP
bill P
1 reviews | Active since Jun 2013
26 Mar 2024, 18:13
WHAT WAS SOLD WAS NOT WHAT WAS DELIVERED : STAY AWAY FROM SERTA NOBILITY MATTRESS.
I bought a king serta nobility mattress from durban branch of mattress warehouse . The mattress was sold as medium to firm . It turns out that the mattrress is ULTRA FIRM that leads to back pains, body pains , joint pains etc . Matter was taken up with their Head Office who said they were unable to help and the client must buy a mattress topper . MORAL OF THE STORY : Once the shops receives your money ,the deal is done and dusted . No further queries will be entertained .
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Replies (1)The Mattress Warehouse's replyOfficial
27 Mar 2024, 11:41Good day, Bill.
Thank you for taking the time to review and share your experience with us. Your comfort is our priority, and we sincerely apologize for any discomfort you have encountered with the mattress.
Thank you for taking the time to review and share your experience with us. Your comfort is our priority, and we sincerely apologize for any discomfort you have encountered with the mattress.
While purchases made a year ago may not align with our Comfort Trial Exchange Policy, we aim to assist you in finding a solution. The suggestion of a mattress topper was aimed at enhancing comfort, and we apologize for any inconvenience this may have caused.
Again, we are truly sorry for the inconvenience.
We truly aim to lend our support and are dedicated to ensuring your satisfaction with our products and services.
Kind regards,
The Mattress Warehouse.
The Mattress Warehouse's reply27 Mar 2024, 11:41
Official
Good day, Bill.
Thank you for taking the time to review and share your experience with us. Your comfort is our priority, and we sincerely apologize for any discomfort you have encountered with the mattress.
Thank you for taking the time to review and share your experience with us. Your comfort is our priority, and we sincerely apologize for any discomfort you have encountered with the mattress.
While purchases made a year ago may not align with our Comfort Trial Exchange Policy, we aim to assist you in finding a solution. The suggestion of a mattress topper was aimed at enhancing comfort, and we apologize for any inconvenience this may have caused.
Again, we are truly sorry for the inconvenience.
We truly aim to lend our support and are dedicated to ensuring your satisfaction with our products and services.
Kind regards,
The Mattress Warehouse.
