FE
Frances E
1 reviews | Active since Jun 2022
27 Jun 2022, 11:19
Website is purposefully misleading on delivery time
Their website said the bed would be delivered in 3 days and confirmed that there was stock. 4 days after purchase I was called to say that there was a system error that "regularly happens" and that they did not know when the bed would be delivered. They are clearly thus misleading customers on their website. Given that I chose MW precisely because I had an urgent need & they promised 3-day delivery, I am livid.
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Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
27 Jun 2022, 14:38Good day, Frances
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply27 Jun 2022, 14:38
Official
Good day, Frances
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's replyOfficial
27 Jun 2022, 14:38Good day, Frances
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply27 Jun 2022, 14:38
Official
Good day, Frances
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review and for sharing your experience and your concerns.
We are truly sorry for the miscommunication and delay in completing your order.
Our Customer Service Team was informed and will make sure that you receive feedback on your delivery and make sure that it gets done as soon as possible.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse