Wait long for delivery
Purchase an expensive bed online, fully paid 21 November. Now 29 November. No word or delivery or anything from "The Mattress Warehouse" Bloemfontein. [Nothing wrong with my contact and delivery details]
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Replies (2)
The Mattress Warehouse's replyOfficial
30 Nov 2025, 17:46Good day, Jack
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in delivery and lack of proper feedback from our team.
Please be assured that our Customer Service Team will make sure that your delivery is prioritised and out team makes contact and arrange delivery as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in delivery and lack of proper feedback from our team.
Please be assured that our Customer Service Team will make sure that your delivery is prioritised and out team makes contact and arrange delivery as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Nov 2025, 17:46
Official
Good day, Jack
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in delivery and lack of proper feedback from our team.
Please be assured that our Customer Service Team will make sure that your delivery is prioritised and out team makes contact and arrange delivery as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apologies for the delay in delivery and lack of proper feedback from our team.
Please be assured that our Customer Service Team will make sure that your delivery is prioritised and out team makes contact and arrange delivery as soon as possible.
Again, we are truly sorry for any inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
's updateReviewer Update
01 Dec 2025, 15:29Mattress Warehouse,
Very funny, you respond yesterday @ 17:46. I called today @ 14:42 and the salesperson in Bloemfontein did not know anything about me neither the order. At first, he did not recognize the order # I gave him. After several minutes he said the bed has been ordered.
All your responses on HelloPeter are exactly the same; copy/paste, you only edit the person's name.
So, your responses are ****!
All the reviews on your website are highly positive.
None of you contacted the Bloemfontein branch about my query.
I'm still without a bed.
Very funny, you respond yesterday @ 17:46. I called today @ 14:42 and the salesperson in Bloemfontein did not know anything about me neither the order. At first, he did not recognize the order # I gave him. After several minutes he said the bed has been ordered.
All your responses on HelloPeter are exactly the same; copy/paste, you only edit the person's name.
So, your responses are ****!
All the reviews on your website are highly positive.
None of you contacted the Bloemfontein branch about my query.
I'm still without a bed.
's update01 Dec 2025, 15:29
Reviewer Update
Mattress Warehouse,
Very funny, you respond yesterday @ 17:46. I called today @ 14:42 and the salesperson in Bloemfontein did not know anything about me neither the order. At first, he did not recognize the order # I gave him. After several minutes he said the bed has been ordered.
All your responses on HelloPeter are exactly the same; copy/paste, you only edit the person's name.
So, your responses are ****!
All the reviews on your website are highly positive.
None of you contacted the Bloemfontein branch about my query.
I'm still without a bed.
Very funny, you respond yesterday @ 17:46. I called today @ 14:42 and the salesperson in Bloemfontein did not know anything about me neither the order. At first, he did not recognize the order # I gave him. After several minutes he said the bed has been ordered.
All your responses on HelloPeter are exactly the same; copy/paste, you only edit the person's name.
So, your responses are ****!
All the reviews on your website are highly positive.
None of you contacted the Bloemfontein branch about my query.
I'm still without a bed.