Very poor Service

I ordered a bunk bed in the 8th of May 2020. Someone by the name of Natasha called me a week later and said that the beds would only be delivered within 3 weeks time so i cancelled the order and i told her that. Since then she has not contacted me or informed me of anything. This week i have had 2 calls from the warehouse telling me that they are waiting for the beds to come in before they deliver. I explained to them that i cancelled the order and i already bought the bed elsewhere. I emailed the support line and Natasha and i have heard nothing from them. I even called but apparently Natasha is busy. This is the poorest customer service i have ever experienced. Do not buy from them. Once they have your money you will have to fight to get your money back.