Very disappointed

On the 26th of June I sent Afzal pictures of a pine bed that wasn't even 6 months old that broke where there is a knot in the wood. We purchased the pine double bunk because I'm the description it states for adults and children, we have my 16 year old nephew that sleeps on it alone. I was told by Afzal that he will send the pictured to the manufacturer and get back to me, that was on the 27th of June and to date I have received no communication even after I sent a follow up email on the 24th of July. This is really poor and disappointing service.