FF
FALLON F
1 reviews | Active since Oct 2015
05 Feb 2025, 13:18
Very Disappointed
Im so disappointed. After the website said the mattress i wanted and bought was available, and the website clearly states their delivery in major cities is 1-2 days. 3 days after i purchase and a tedious follow up process, it seems like my mattress is not available now. and i have been online to the agent for 3 hours now with no resolution. I need the mattress within the next 2 days, the main reason i bought from here was that delivery is within 1-2 days. I either want my mattress delivered within the next 2 days OR i want my money back due to false advertising
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Replies (1)The Mattress Warehouse's replyOfficial
06 Feb 2025, 17:50Good day, Fallon
Thank you for taking the time to review us and for sharing your experience.
Our website does indeed indicate a general notice of 1-2 days delivery time within main city hubs, but also indicates per selected branch what the lead time for delivery will be.
Our Customer Service Team was informed and will ensure to get our team to assist and provide feedback.
Our sincere apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our website does indeed indicate a general notice of 1-2 days delivery time within main city hubs, but also indicates per selected branch what the lead time for delivery will be.
Our Customer Service Team was informed and will ensure to get our team to assist and provide feedback.
Our sincere apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply06 Feb 2025, 17:50
Official
Good day, Fallon
Thank you for taking the time to review us and for sharing your experience.
Our website does indeed indicate a general notice of 1-2 days delivery time within main city hubs, but also indicates per selected branch what the lead time for delivery will be.
Our Customer Service Team was informed and will ensure to get our team to assist and provide feedback.
Our sincere apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our website does indeed indicate a general notice of 1-2 days delivery time within main city hubs, but also indicates per selected branch what the lead time for delivery will be.
Our Customer Service Team was informed and will ensure to get our team to assist and provide feedback.
Our sincere apologies for any inconvenience caused.
Kind regards,
The Mattress Warehouse
