SM
Sameera M

1 reviews | Active since Dec 2020

24 Dec 2020, 11:32

Very disappointed

I ordered online and used the payflex method however it seems they discrimate on the payment method that you use and the available stock goes to the customer who pays in full first! If that was stated to me that would be the case I would have paid in full but now I am told they are out of stock and trying to find stock and will only receive perhaps in February which is ridiculous to say the least! Vey poor customer service as well I have to keep calling to find out despite having being told they will call me! Online help is no help either! Very bad experience for a first time customer do not recommend anyone purchase from them best to pay a little more and purchase elsewhere with the customer service that you should get

0
Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply24 Dec 2020, 12:03
Official
Good day, Sameera

Thank you for taking the time to review us and for sharing your experience.

We will inform our Customer Service Manager to make sure this is resolved.

Kind regards,
The Mattress Warehouse
SM
Sameera M's update24 Dec 2020, 15:55
Reviewer Update
Thank you AK for taking the time and quickly resolving the issue. It is much appreciated. Thank you for also ensuring the best for all customers