RH
Ryan H

1 reviews | Active since Jul 2011

08 Aug 2017, 12:32

Very Bad after Sales

<p>I purchased a Sealy Posturepedic Boston mattress and base set valued at R8000 at Mattress warehouse 3 months ago and after the second month me and my wife started experiencing lower back pains. I then accessed the mattress and noticed it started losing its firm support causing it to sag. <br /> <br />We are extremely unhappy and was told that a assessor from Sealy would come out to assess the mattress. Till this day we are waiting for 2 weeks. I want my bed fully refunded as we are not happy with the product.</p>

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Replies (2)
RH
Ryan H's update13 Aug 2017, 20:39
Reviewer Update

A big Thank you to Zaani who quickly sorted out our issue. The assessor came and confirmed the fault. We were given the option to choose another bed set.

Thank you for the professional service and proactiveness with sorting us out. I will definitely refer anybody to purchase a bed here. :-)

The Mattress Warehouse
The Mattress Warehouse's reply14 Aug 2017, 15:08
Official

Dear Ryan

Thank you for the kind review, and recommending us to your friends.

Wishing you many peaceful nights on your new bed.

The Mattress Warehouse Team