GJvR
Gregg Janse van Rensburg
1 reviews | Active since Apr 2013
26 Sept 2020, 18:51
Useless service and empty promises
Ordered a matress on the 31st of August 2020. Still waiting for delivery. After numerous calls it is always the same story, matress still in production or we will call you back. We were promised delivery before the 24th of September 2020. Worst service ever. Can't deliver on promises, never call back nor able to give exact feedback. Absolutely useless company. Will never use them again.
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Replies (1)
The Mattress Warehouse's replyOfficial
28 Sept 2020, 10:27 Dear, Gregg
Thank you for taking the time to review us and for sharing your experience, even though we disappointed you.
We are truly sorry for the inconvenience and lack of service you have received.
Our Customer Service Manager was made aware of your situation and will be in contact.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience, even though we disappointed you.
We are truly sorry for the inconvenience and lack of service you have received.
Our Customer Service Manager was made aware of your situation and will be in contact.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply28 Sept 2020, 10:27
Official
Dear, Gregg
Thank you for taking the time to review us and for sharing your experience, even though we disappointed you.
We are truly sorry for the inconvenience and lack of service you have received.
Our Customer Service Manager was made aware of your situation and will be in contact.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience, even though we disappointed you.
We are truly sorry for the inconvenience and lack of service you have received.
Our Customer Service Manager was made aware of your situation and will be in contact.
Kind regards,
The Mattress Warehouse