Urgent: Missing Item from Order – Immediate Resolution Required

Dear Mattress Warehouse Team,

I am writing to formally raise a complaint regarding my recent purchase of a bed and mattress protector. Bed: R5,599.00

Mattress Protector: R399.00

Subtotal: R5,998.00

Total Paid: R5,998.00 (card payment)

This second invoice after delivery shows:

Mattress: R4,299.00

Base: R1,699.00

Total Owed: R5,998.00

There is NO mattress protector listed here at all you adjusted the amount without informing me it's totally unacceptable

I purchased both items together and expected full delivery as agreed.

This situation has caused inconvenience and is unacceptable without proper communication.