Update on a horrible experience

The Mattress Warehouse , I recieved a phone call from Marco last Friday in which he promised me that he would send the paperwork for a refund through via email the next day. I did not recieve a single email from him (even after repeatedly asking to be contacted via email, stating that I can't answer my phone while at work). I got ONE phone call during the week (WHICH I COULD NOT ANSWER BECAUSE I WAS AT WORK AND I COULD HAVE ANSWERED TO AN EMAIL) further than that I have not heard ANYTHING back.

This is a serious infringement on consumer rights. I don't know whether this would have been sorted out earlier had I been a man and had the ability to intimidate your management but this is seriously unacceptable.