1 reviews | Active since Feb 2019
Unsatisfied customer
I ordered a bed the 19th of May and called to confirm my order to which I was told the money has not been received yet, I continued to call every 2nd day to follow up as no one was contacting me. Keep in mind that each person I phoned said they would call me back to which they did not! I now know that the money was received the same day after speaking to a consultant today who was actually helpful, meaning they **** to me about not receiving the money. I waited 2 weeks for this bed, made countless amounts phone calls and it was only delivered today after saying I would hello peter them. I was told that they had already arranged a delivery date with me as claimed on their end, but no one called me regarding this! This was the worst customer service I have received from a company and I will not be ordering anything from them again. Andrea was the consultant who was very helpful today and was the only one who called me back and made sure the bed delivered.
I am so sorry that you had the worst experience with us.
Thank you for taking the time to share your experience.
We will definitely be more assertive about how we communicate to the customers and make sure this will not be repeated.
Our sincere apologies.
Kind regards,
The Mattress Warehouse
I am so sorry that you had the worst experience with us.
Thank you for taking the time to share your experience.
We will definitely be more assertive about how we communicate to the customers and make sure this will not be repeated.
Our sincere apologies.
Kind regards,
The Mattress Warehouse
