FE
Ferdi E
1 reviews | Active since Nov 2016
29 Jul 2025, 16:02
Unsatisfied customer
I bought a kooi mattress on the 10th of July, Delivery was said between 7 - 10 working days. Today is the 19th day, after numerous emails, I still do not get any response from them.
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The Mattress Warehouse's replyOfficial
29 Jul 2025, 16:53Good day, Ferdi
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Our sincere apologies for the lack of feedback and proper customer service from our team.
Please note that our Online Fulfillment Manager and Customer Care was informed and will ensure that you get proper feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Our sincere apologies for the lack of feedback and proper customer service from our team.
Please note that our Online Fulfillment Manager and Customer Care was informed and will ensure that you get proper feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply29 Jul 2025, 16:53
Official
Good day, Ferdi
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Our sincere apologies for the lack of feedback and proper customer service from our team.
Please note that our Online Fulfillment Manager and Customer Care was informed and will ensure that you get proper feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns with us.
Our sincere apologies for the lack of feedback and proper customer service from our team.
Please note that our Online Fulfillment Manager and Customer Care was informed and will ensure that you get proper feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse