MZ
Mamatu Z
1 reviews | Active since Aug 2018
10 Jun 2022, 11:27
Unfair after sales treatment
They are nice until they get what they want from you. After sale service is appalling. I bought 2 mattress in Dec 2021, June 2022, the mattresses are sagging. Instead they referred me to their supplier, but I did not buy the mattresses form their supplier. After numerous calls and emails. I have not received an exchange nor communication from their 'supplier'.
Helpful (0)
Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
11 Jun 2022, 17:05Good day, Mamatu
Thank you for taking the time to review us and share your concerns.
We do apologize for the delay in feedback regarding your complaint.
We need to log a complaint with the suppliers as the warranty and guarantee are held by the supplier and need to assist with feedback regarding the outcome of the complaint.
Our Customer Service Department was informed and will make sure that you get feedback on Monday.
Again, we are truly sorry for the delay and inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and share your concerns.
We do apologize for the delay in feedback regarding your complaint.
We need to log a complaint with the suppliers as the warranty and guarantee are held by the supplier and need to assist with feedback regarding the outcome of the complaint.
Our Customer Service Department was informed and will make sure that you get feedback on Monday.
Again, we are truly sorry for the delay and inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 Jun 2022, 17:05
Official
Good day, Mamatu
Thank you for taking the time to review us and share your concerns.
We do apologize for the delay in feedback regarding your complaint.
We need to log a complaint with the suppliers as the warranty and guarantee are held by the supplier and need to assist with feedback regarding the outcome of the complaint.
Our Customer Service Department was informed and will make sure that you get feedback on Monday.
Again, we are truly sorry for the delay and inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and share your concerns.
We do apologize for the delay in feedback regarding your complaint.
We need to log a complaint with the suppliers as the warranty and guarantee are held by the supplier and need to assist with feedback regarding the outcome of the complaint.
Our Customer Service Department was informed and will make sure that you get feedback on Monday.
Again, we are truly sorry for the delay and inconvenience caused.
Kind regards,
The Mattress Warehouse
MZ
Mamatu Z's updateReviewer Update
29 Jun 2022, 09:33Please come fetch your sagging mattress and give me a full refund. I don't want an exchange anymore. I've been waiting to two months to get some service from you. No one has reached out ever since you rep**** on this platform.
MZ
Mamatu Z's update29 Jun 2022, 09:33
Reviewer Update
Please come fetch your sagging mattress and give me a full refund. I don't want an exchange anymore. I've been waiting to two months to get some service from you. No one has reached out ever since you rep**** on this platform.