PH
P H
1 reviews | Active since Nov 2023
11 Dec 2023, 07:07
Underbed
After ordering and paying R11000 for an underbed, after 3 visits from them I am still shorting parts! I am even accused of mishandling the assembly. Very disappointed.
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The Mattress Warehouse's replyOfficial
11 Dec 2023, 09:59Good day, Pierre
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance from the manufacturer.
Our Herm**** Branch Manager confirmed that he went out personally to ensure that all is in order on your side and confirmed that the faulty parts will be send shortly.
Again, we do apologize for the inconvenience and thank you for your time and allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance from the manufacturer.
Our Herm**** Branch Manager confirmed that he went out personally to ensure that all is in order on your side and confirmed that the faulty parts will be send shortly.
Again, we do apologize for the inconvenience and thank you for your time and allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
Best regards,
The Mattress Warehouse's reply11 Dec 2023, 09:59
Official
Good day, Pierre
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance from the manufacturer.
Our Herm**** Branch Manager confirmed that he went out personally to ensure that all is in order on your side and confirmed that the faulty parts will be send shortly.
Again, we do apologize for the inconvenience and thank you for your time and allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns with us.
We are truly sorry for the lack of proper assistance from the manufacturer.
Our Herm**** Branch Manager confirmed that he went out personally to ensure that all is in order on your side and confirmed that the faulty parts will be send shortly.
Again, we do apologize for the inconvenience and thank you for your time and allowing us to rectify the issue.
Kind regards,
The Mattress Warehouse
Best regards,