Undelivered Order Despite Payment - Urgent Resolution Required

purchased a single mattress online on November 30, 2024 (Order #[insert number if available]). At the time of purchase, your website clearly stated the item was in stock with delivery within 2-3 business days. Timeline of Issues:

December 3 (Day 3): No delivery. Called Randburg branch and received assurance of Thursday delivery. December 5 (Today): Still no delivery. Order status now shows "ON HOLD" with no explanation or notification. Called Randburg branch again this morning. Spoke with Mykel/Michael who could only say he would "see what can be done" but provided no explanation for the delay.

Key Concerns:

Payment was collected immediately, yet goods remain undelivered 5+ days later No proactive communication about the delay or "ON HOLD" status Contradictory information from staff (promised Thursday delivery, unfulfilled) No clear timeline or accountability for resolution

Required Action: I need immediate confirmation of delivery today (December 5) or a full refund processed immediately. I have a guest arriving tomorrow who needs this mattress. If delivery does not occur today, I will expect reimbur*****t for alternative accommodation costs and will escalate this complaint to consumer protection authorities. I expect a response within 2 hours confirming delivery or refund.