UNDELIVERABLE PROMISE

On 25-11-2021, an order was placed for a bed purchase in the website, as per checkout delivery for metro areas was 1-3 business days, Tuesday the 30th November 2021 I contacted the online team to check the progress, there and I was advised the PTA warehouse will contact me but no one contacted me all day. Yesterday I requested the number and email of relevant personnel and was given the details which I sent an email and hoped the delivery will be today the 2nd of December 2021.

This Morning at 09h44 I received a call from *** from Mattress warehouse in Pretoria, unfortunately forgot to take down the name of the caller, he assured me the delivery will be today and requested I confirm the address and that delivery personnel will contact me soonest.

About 10h02- 10h03 I received a call from S… (do not wish to name them but if review not responded too, I will name the responsible party/ies), stating that the delivery will not be today anymore, I explained to her about the first caller, she just told me unfortunately not possible. I explained to her the issue is I stay alone. I just moved in the place, and I do not know anybody I trust to open my place and accept the delivery plus I am supposed to be at the office full time yet I had to request to be home today for that delivery.

This is unacceptable, I am a professional who had to sacrifice today while her work stands still and in the meantime the promise made to me was not kept and changes with minutes of delivery and sorry no delivery...

I then proceeded and called the closest branch Midrand spoke to J…., who advised that as per system order is to be delivered today the 2nd December 2021, he has spoked to the Manager K…and they will get an independent contractor to deliver but no e has contacted me what so ever. I have contacted them via landline, website support and emails no joy, I think I have given them enough time to respond on the way forward and to respond on the email sent to multiple individuals email addresses, but no one has responded to the email and to advise me on the progress of who will deliver and when.

I am perplexed and I am losing money which obviously they do not care and time for them as promised as per website is not a promise they willing to keep.