Unacceptable Service

I am writing to lodge a formal complaint against Mattress Warehouse regarding their extremely poor customer service and failure to adhere to their advertised 100-day satisfaction guarantee.

I have contacted the company several times via email concerning issues with my recent purchase, yet each and every email has gone unanswered. The complete lack of feedback or any form of acknowledgment is utterly frustrating and unprofessional. As a customer, I expect timely and effective communication, but instead, I have been met with silence.

What is even more concerning is that Mattress Warehouse promotes a 100-night trial sleep satisfaction , yet they are not upholding this policy. Despite my efforts to resolve the issue in accordance with their own stated terms, they have not taken any action to address my concerns or offer a suitable solution. This is misleading and disappointing, especially considering the company's claims of customer satisfaction.

I am extremely dissatisfied with the overall experience and the lack of accountability from Mattress Warehouse. I would expect immediate attention to this matter and a clear explanation of why my issue has been ignored and not resolved. The staff informed me that they have given the information over to head office and they don't know what to say further.

I trust that this complaint will be taken seriously, and I look forward to a prompt response and resolution.