RS
Rudi S
1 reviews | Active since Dec 2020
19 Jan 2026, 14:01
Unacceptable Delays and Poor Communication
I placed an order on 17 December and payment was made, including interest and instalments. As of 19 January, there has still been no delivery. This is unacceptable. Every time I call, I receive a different explanation, and I was even told they want to deliver only half the order. Very disappointing service.
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Replies (1)
The Mattress Warehouse's replyOfficial
19 Jan 2026, 17:40Good day, Rudi
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apology for the delay in being able to deliver the complete order.
With our manufacturers closing over the festive season, we were unable to secure items that sold out faster than anticipated.
We can assure you that this is not the level of service we aim to provide and was unexpected.
Again we are truly sorry and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apology for the delay in being able to deliver the complete order.
With our manufacturers closing over the festive season, we were unable to secure items that sold out faster than anticipated.
We can assure you that this is not the level of service we aim to provide and was unexpected.
Again we are truly sorry and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply19 Jan 2026, 17:40
Official
Good day, Rudi
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apology for the delay in being able to deliver the complete order.
With our manufacturers closing over the festive season, we were unable to secure items that sold out faster than anticipated.
We can assure you that this is not the level of service we aim to provide and was unexpected.
Again we are truly sorry and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our sincere apology for the delay in being able to deliver the complete order.
With our manufacturers closing over the festive season, we were unable to secure items that sold out faster than anticipated.
We can assure you that this is not the level of service we aim to provide and was unexpected.
Again we are truly sorry and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse