Unacceptable and Poor Service

I ordered a Ruby Firm Base ( Three Quarter) on the 23 September. I am still waiting for it and it has now been 3 weeks. Godfrey Mhlanga emailed me on the 27 September confirming the order and payment. On the 3 October after receiving no feedback as to when the base would be delivered, I emailed Godfrey to enquire about the base. He informed me that he is waiting for feedback from the supplier and will urgently give me feedback. It is now the 7 October without any feedback and without any base.

This is utterly pathetic and unprofessional service. If I wasn't in need of this base, I would cancel the order but again I will not recommend this company as their service is poor. How can you wait over 3 weeks for an item that you made immediate payment for?