Trickery with delivery
Whilst going through the payment process the TMW app stated 1-3 day delivery. 2 days after making payment I still had not received any communication regarding delivery date. I had to try numerous social media TMW pages to get their attention as well as email. I am now told 5-7 business days as no stock in Cape Town. I feel that their 1-3 day delivery promise is misleading if not *****ulent......definitely in bad faith. I requested a Manager call me.....was sent a smiley face and "100%" as response. No call received as yet.
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Replies (2)'s updateReviewer Update
25 Jun 2025, 17:17TMW have now contacted me and apologized for the discrepancy in delivery times. They have offered to make things right for the inconvenience. I await their final communication.
's update25 Jun 2025, 17:17
Reviewer Update
TMW have now contacted me and apologized for the discrepancy in delivery times. They have offered to make things right for the inconvenience. I await their final communication.
The Mattress Warehouse's replyOfficial
25 Jun 2025, 20:12Good day, Wolfgang
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and confusion with the lead times.
Our Customer Service Manager will be in contact with you as soon as possible to resolve the issue.
Again, we are truly sorry and assure that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and confusion with the lead times.
Our Customer Service Manager will be in contact with you as soon as possible to resolve the issue.
Again, we are truly sorry and assure that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply25 Jun 2025, 20:12
Official
Good day, Wolfgang
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and confusion with the lead times.
Our Customer Service Manager will be in contact with you as soon as possible to resolve the issue.
Again, we are truly sorry and assure that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and confusion with the lead times.
Our Customer Service Manager will be in contact with you as soon as possible to resolve the issue.
Again, we are truly sorry and assure that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse