JD
JP D
1 reviews | Active since Nov 2013
11 May 2021, 15:41
*******
*******. Plain and simple. You keep our hard earned cash hostage while we wait MONTHS for promised stock that should have arrived per your promises. If you cant keep promises made the least you do is give the money back as the items purchased was never processed. Would not recommend this company at all! There are many bed companies out there this one acts like the above everyone else. Stay far away. Please do not bother with a response i will ignore.
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Replies (2)
The Mattress Warehouse's replyOfficial
11 May 2021, 17:08Good day, JP
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 May 2021, 17:08
Official
Good day, JP
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience and delay in the refund.
Our Customer Service Manager was informed and will make sure to get feedback as to the delay.
We have been informed that the delay was processed yesterday. We will have Andre and Timothy follow up to make sure the funds were received.
Again, we apologize and assure you that this is not the standard of service we aim to deliver.
Kind regards,
The Mattress Warehouse
JD
JP D's updateReviewer Update
12 May 2021, 16:28Thank you the matter is now solved, Kudos to your online media team.
JD
JP D's update12 May 2021, 16:28
Reviewer Update
Thank you the matter is now solved, Kudos to your online media team.