They took over 4 weeks to process a complaint about a faulty mattress

They took over 4 weeks to process a complaint about a faulty mattress. I was passed on to a dozen different people and their rate of paperwork is appalling. No one has any sense of urgency. My mattress was dipping and my wife and I were forced to sleep on a faulty mattress while waiting for the Mattress Warehouse to take so long, which resulted in multiple chiro visits. Once they finally processed the order, we had to wait over a week and a half for them to deliver, even though they had the mattress in stock, we had to wait until it was convenient for them.