The Mattress Warehouse stole our testimonial and did not deliver

We had a very poor service from The Mattress Warehouse that has hoped us to this s hour. We went to the Mattress Warehouse in Olivedale in Randburg yesterday in the afternoon and there we ordered a King mattress with a lady called Nora who took advantage of our ignorance by making us write a positive review on The Mattress Warehouse on the pretext that they would make us pay on delivery with free pillows because they did not have electricity to process our purchase. So we accepted to write the review based on her very convincing promise that they would deliver the mattress in the morning. The following day, from the morning nga to the afternoon close to 5pm, they did not bother to call or send a sms despite our calls in the morning and the messages sent the the lady, who told us that she was off, which was not the case. In the same morning we called the reception and they confirmed that the mattress would be delivered. IS THIS NOT *****ING TESTIMONIALS FROM CUSTOMERS, WHICH ALSO IS A VIOLATION AND UNFAIR PRACTICES TOWARDS OTHER COMPANIES WHO TRY TO BUILD THEIR IMAGES AND CUSTOMER SERVICES FAIRLY? IT IS NOW 7PM AND NOBODY FROM THE MATTRESS WAREHOUSE OR THE LADY CALLED NORA HAS CALLED TO APOLOGISE DESPITE OUR CALLED, MESSAGES. THEY DO NOT DISERVE THE TESTIMONIAL WE WROTE ON THEM BECAUSE THEY ABUSED OUR TRUST AND DID JOT SERVE US AS AGREED.