The mattress warehouse pathetic service

I bought a bed and got it delivered on 31/12/2020. I realised the bed was very uncomfortable and i could even hear and feel the springs from this bed. the bed being the brand Seally, the amount I paid for it was a lot to experience such. I personally visited the store and raised a complaint on Monday 11 January 2021, to-date no one has attended to my complaint.

I then sent an email a week later, clearly stated that I am not happy with the bed I bought, the bed quality is nowhere closer to the amount I paid. this was still within 10 days of receiving the bed

The bed is very uncomfortable, I hear the sound of springs and can also feel them when I use the bed. my back has now started aching since I cannot sleep anywhere else until they come collect the bed.

I am very disappointed with a kind of service they provide. I am still waiting... I now demand my refund since I am nolonger interested in an exchange because of their pathetic service...!

I am not only disappointed with the bed I bought but even worse with a kind of service I’m getting from The mattress warehouse - Midrand!!! No one has said a word since last week Monday! Really pathetic!!!!

Still waiting....