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Suene B

1 reviews | Active since Oct 2018

12 Oct 2018, 06:41

THE MATTRESS WAREHOUSE ONLINE - BEWARE

Morning,

We ordered a king size bed from Bonnie at The Mattrass Warehouse via their online service.

From the word "go" we have received *********** service from this company and especially Bonnie.

As per their website delivery policy, they state that non- standard delivery sites are liable for a R500 delivery fee.

This has been an issue now for more than a month as the sales rep, Bonnie states that they cannot find a courier who is that cheap to bring our bed from the depot to Lime Acres, Northern Cape. Bonnie has explained that the sale is not very profit friendly to their company.

There was also an issue with availability of stock, which also according to Bonnie, impacts their sale negatively.

Last week we were contacted and advised that all was sorted and we would have our bed by Wednesday, 10 October, needless to say no bed.

0
Replies (3)
The Mattress Warehouse
The Mattress Warehouse's reply13 Oct 2018, 18:37
Official

Good Day Suene

Oh no, we are truly very saddened to to hear that you have not received you're bed yet!

Thank you for providing us with you're experience as we are constantly are looking how we can improve in our service delivery to our clients. This feedback are much valued in each and every aspect and we will make sure that you get you're bed as ordered.

We are also reliant on Delivery Contractors and this does play a part, nevertheless the cost or any challenge you will be receiving you're bed very soon and we will update you accordingly.

Thank you for you patience and you're support to us.

You can also contact us on ***

Best Regards

The Mattress Warehouse

The Mattress Warehouse
The Mattress Warehouse's reply13 Oct 2018, 18:37
Official

Good Day Suene

Oh no, we are truly very saddened to to hear that you have not received you're bed yet!

Thank you for providing us with you're experience as we are constantly are looking how we can improve in our service delivery to our clients. This feedback are much valued in each and every aspect and we will make sure that you get you're bed as ordered.

We are also reliant on Delivery Contractors and this does play a part, nevertheless the cost or any challenge you will be receiving you're bed very soon and we will update you accordingly.

Thank you for you patience and you're support to us.

You can also contact us on ***

Best Regards

The Mattress Warehouse

SB
Suene B's update15 Oct 2018, 19:08
Reviewer Update
Morning, This morning my husband, Neil, telephoned Bonnie, but she did not answer her phone. Later in the morning we received a telephone call informing us that The Mattress Warehouse were experiencing difficulties sourcing the base set which we fully paid for in CASH ON 5 SEPTEMBER. They advised us that they had a similar base set to one we ordered and was it in order with us if they sent us this base set ..... apparently same specs, different name. We agreed to the above but are very concerned that they are going to supply us with inferior quality base set. We were advised that they would contact us again during the course of the day with regards to delivery etc ...... needless to say not a word has been heard from them again ..... it is now 19h08.