1 reviews | Active since Jul 2011
The Mattress Warehouse - horrible customer service.
No Communication, No Delivery, No Honesty.
I'm not sure what's happening at the Midrand branch, but I would steer clear from ordering anything from Mattress Warehouse in the greater Gauteng area.
My Experience: Ordered a mattress, the website looks legit, it proudly boasts fast delivery within major city areas, 5 days!, perfect.
A Week passes, no communications except an attempt to up sell a mattress protector. I request an ETA on delivery,,,, silence. Two days pass, I request another ETA,,,, silence. Another day passes, I request cancellation of my order,,,, silence.. Another day passes, I phone, ooh terribly sorry, we don't have that, let me upgrade you... and deliver on the next day or the day after... YES, that will do, and at least I know that we have living breathing people at the company :). 15 minutes later, the phone rings, oh, we actually do have stock, you wont get the upgrade, but we will deliver by Friday.. I'm ok with this... it's December load shedding etc, let's be reasonable. 2 days pass, it's delivery day, I make provisions to be around to accept delivery, nothing happens.. I phone branch, oooooh it's not going to be delivered.
Really... all you have to do is be honest, communicate and move mattress's ... why does it have to be a mission.
Anyway, I can go down the road, pay a little bit more and have a mattress delivered same day. Terrible service from the Mattress Warehouse.. what a shame.
This is of great sadness to hear about your experience.
Thank you for this valued feedback, this
It is indeed very disappointing how you have been let down!
The Mattress Warehouse truly apologize for all your frustration and inconvenience you had, communication was not sufficient.
You can be assured that improvement for any shortfalls is being given attention to immediately.
The insufficient experience is not part of our normal approach to our clients and we will take the necessary action in ensuring that we provide a world-class experience for our clients.
Best Regards
The Mattress Warehouse
This is of great sadness to hear about your experience.
Thank you for this valued feedback, this
It is indeed very disappointing how you have been let down!
The Mattress Warehouse truly apologize for all your frustration and inconvenience you had, communication was not sufficient.
You can be assured that improvement for any shortfalls is being given attention to immediately.
The insufficient experience is not part of our normal approach to our clients and we will take the necessary action in ensuring that we provide a world-class experience for our clients.
Best Regards
The Mattress Warehouse