TW
Terry W

1 reviews | Active since Nov 2009

26 Feb 2024, 13:50

The Mattress Warehouse Durban

A big thank you for the assistance I received from Afzal at Mattress Warehouse Durban. He was able to advise me on the purchase I had made, informing me that the bases purchased were not suited to the mattresses purchased. My online order was somehow filtered to PE and they were amazing enough to forward it to Durban, which put me in touch with Afzal who advised that he would waive the delivery fee, as we were nearby and use that money to upgrade the bases to a better quality.

Thank you Afzal Khader.

Most companies would just have a customer purchase below-average products (not knowing any better) resulting in the product not lasting long and we are then forced to make another purchase in a short period.

You have a return customer here.

0
Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply26 Feb 2024, 16:14
Official
 Good day, Terry 

WOW!! Thank you so much for giving us such a great review on our customer service and trusting us with your bed-buying needs.
We know that the excellent feedback will truly humble Afzal.

We believe it is safe to say we made a customer for life. 
Thank you for your valued support.

Kind regards,
The Mattress Warehouse