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Shane T
1 reviews | Active since Aug 2016
04 Feb 2026, 13:12
The Mattress Warehouse Bad delivery service
I bought three mattresses from them on 2 February 2026 and they promised delivery within 1 - 2 days from their Randburg branch. Now when I contact them online I get told that a there was no stock I will have to wait until they receive same from the suppliers. No ETA given only a one day prior warning of delivery! Not cool as I paid a fortune and they have not met their promise even though they have three other local stores to try to get stock from. Happy to take your money - not so quicke to deliver on their promises. They also have a same day delivery service - what would have happened if I had chosen that option?
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Replies (2)
The Mattress Warehouse's replyOfficial
04 Feb 2026, 14:59Good day, Shane
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we are only waiting for the warehouse to deliver more units in order to fulfill our committed deliveries.
Our Customer Service Team was also informed and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we are only waiting for the warehouse to deliver more units in order to fulfill our committed deliveries.
Our Customer Service Team was also informed and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply04 Feb 2026, 14:59
Official
Good day, Shane
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we are only waiting for the warehouse to deliver more units in order to fulfill our committed deliveries.
Our Customer Service Team was also informed and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for any inconvenience caused.
Please note that we are only waiting for the warehouse to deliver more units in order to fulfill our committed deliveries.
Our Customer Service Team was also informed and will ensure to get this resolved as soon as possible.
Kind regards,
The Mattress Warehouse
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Shane T's updateReviewer Update
05 Feb 2026, 11:11I have been communicating with the relevant branch as well as online. The branch has advised that they have only ordered the mattresses and that it will take 7 to 10 working days as the factory still has to manufacture them! Not an acceptable response as this does not meet you delivery lead time or 1 to two busnesss days by a long shot. They cannot even say whether the period has even started yet. You are very happy to make the sales but you are unable to deliver on your promises. You mean to tell me that from all of your branches countrywide you are unable to source these three mattresses sooner than a minimum of 14 business days - we are currently on day 4 already.
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Shane T's update05 Feb 2026, 11:11
Reviewer Update
I have been communicating with the relevant branch as well as online. The branch has advised that they have only ordered the mattresses and that it will take 7 to 10 working days as the factory still has to manufacture them! Not an acceptable response as this does not meet you delivery lead time or 1 to two busnesss days by a long shot. They cannot even say whether the period has even started yet. You are very happy to make the sales but you are unable to deliver on your promises. You mean to tell me that from all of your branches countrywide you are unable to source these three mattresses sooner than a minimum of 14 business days - we are currently on day 4 already.