The Mattress Warehouse

Purchased a Mattress on the 18 Jan 2019From Norman the Manager at the PE branch, delivered a defective one of the Saturday. Gave Norman a week no response . I then called and sent emails to the Regional Manager Johan Hendrikse who apologized and added I would have a prompt rectification of this matter and a call from Marco at Head Office to say I would have a new mattress within the following week 31/01. All empty promises, since the last email or call there has been no follow up, no feedback it is now going for 4 weeks and I am still in possession of a defective mattress that I have paid in full. Not what I agreed to purchase. I have emailed and called to request a full credit which I have been told that have to wait for a refund form to be sent to me. " We don't deal with this at store level" was Marco's response. Clearly you need a lot more at "store level". Customer service should be a priority from Sales person to Management.