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nerika S

1 reviews | Active since Sept 2014

14 Dec 2024, 20:30

The customer service after purchase was impeccable

The customer service after purchase was impeccable. First my payment failed(my fault), I got a WhatsApp asking if they could help, which they did. After purchase I was called by Afzal letting me know how long my order was going to take and confirming my delivery details. He then called the next day saying he pushed for my order to be delivered much much earlier than expected and explained when it would be delivered, he even took my neighbour's number down so he could deliver with the neighbour as I requested. Then Victor and mbo delivered the next day timeously, letting me know half an hour before they got there. Absolutely seamless customer service by all involved. I only ordered a pillow but I imagine this is the kind of communication you need when making a big purchase like a bed.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply15 Dec 2024, 09:45
Official
Good day, Nerika

Oh WOW!!  Thank you so much for giving us such a great review on our customer and delivery service, and trusting us with your bed-buying needs.
We know that the excellent feedback will truly humble Afzal. 

We believe it is safe to say we made a customer for life. 
Thank you for your valued and ongoing support.

Kind regards,
The Mattress Warehouse