SV
Simore V
1 reviews | Active since Feb 2022
26 Jan 2026, 08:13
The absolute worst service delivery experience
The absolute worst service delivery experience. I ordered a mattress online on 10 January 2026. Over 2 weeks later, no delivery update after numerous attempts for feedback. I emailed them for an update, no response. I called their online query desk, which promised to escalate the matter, no response. I contacted them via their Whatsapp line, also full of promises to deliver, but no response. 16 days later and I have no mattress and no way of cancelling my order and no update on when or whether delivery is going to take place.
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The Mattress Warehouse's replyOfficial
26 Jan 2026, 11:25Good day, Simore
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for the lack of proper feedback and assistance with your order.
Please note our team is actively working to getting the delay resolved and will be in contact with you as soon as possible.
Again, we are truly sorry and assure your that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for the lack of proper feedback and assistance with your order.
Please note our team is actively working to getting the delay resolved and will be in contact with you as soon as possible.
Again, we are truly sorry and assure your that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply26 Jan 2026, 11:25
Official
Good day, Simore
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for the lack of proper feedback and assistance with your order.
Please note our team is actively working to getting the delay resolved and will be in contact with you as soon as possible.
Again, we are truly sorry and assure your that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our sincere apologies for the lack of proper feedback and assistance with your order.
Please note our team is actively working to getting the delay resolved and will be in contact with you as soon as possible.
Again, we are truly sorry and assure your that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse