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masutane M

1 reviews | Active since Jul 2016

22 Jun 2020, 10:43

Thank you for owning up and fixing the problems.

Going through threads here, it is clear to see that South African businesses' after-sale is pathetic. It very common for businesses to admit a problem and work to fix it after you have paid. I was very impressed with The Mattress Warehouse for owning up when I reported that my bed was delivered without legs and making sure that these were brought to me. I want to especially commend Johan at Boksburg branch for going to of your way to bring the legs to my address after working hours. Keep up the good work.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply23 Jun 2020, 17:26
Official
Dear Masutane,

Thank you for taking the time to give us such an amazing review.  This is truly appreciated.
Your review will definitely motivate each of our Sales Consultants to handle every situation accordingly and make them feel safe to admit a mistake and to rectify.  

Thank you again for the wonderful feedback.  

Kind regards,

The Mattress Warehouse