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preggy.chetty preggy.chetty
1 reviews | Active since Jul 2017
28 Nov 2021, 09:44
Terrible Service from The Mattress Wharehouse
I purchased a mattress from this company on 15/11/2021. Order 326384CH . After liaising with the Pretoria /Route 21 and Midrand Manager and consultants, delivery has still not taken place. Candice Tumber from HQ was contacted from 17/11 who promised delivery by the 22th , 24th and then by 26/11. Nothing happened , her word is worth 2c !!! Got a call late on 26/11 from a contracted companies driver stating he has run out of time and will deliver by 09h30 on the 27th, I made contact with him at 11h30 on 27/11 and he told me to give him a few more hours. No way i need to go on. So i've asked for the order to be cancelled. Horrible service from The Mattress Wharehouse and all staff involved
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The Mattress Warehouse's replyOfficial
30 Nov 2021, 08:35Good day, Mr. Chetty
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience regarding your delivery.
Our Contractor, unfortunately, did not communicate the non-delivery as well as the failed delivery on Saturday.
However, we do appreciate and would like to thank you for allowing us to complete your delivery on Monday the 29th of November.
Again, we do apologize for the lack of communication and inconvenience caused.
We do hope that you will enjoy much great night's sleep.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience regarding your delivery.
Our Contractor, unfortunately, did not communicate the non-delivery as well as the failed delivery on Saturday.
However, we do appreciate and would like to thank you for allowing us to complete your delivery on Monday the 29th of November.
Again, we do apologize for the lack of communication and inconvenience caused.
We do hope that you will enjoy much great night's sleep.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Nov 2021, 08:35
Official
Good day, Mr. Chetty
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience regarding your delivery.
Our Contractor, unfortunately, did not communicate the non-delivery as well as the failed delivery on Saturday.
However, we do appreciate and would like to thank you for allowing us to complete your delivery on Monday the 29th of November.
Again, we do apologize for the lack of communication and inconvenience caused.
We do hope that you will enjoy much great night's sleep.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience regarding your delivery.
Our Contractor, unfortunately, did not communicate the non-delivery as well as the failed delivery on Saturday.
However, we do appreciate and would like to thank you for allowing us to complete your delivery on Monday the 29th of November.
Again, we do apologize for the lack of communication and inconvenience caused.
We do hope that you will enjoy much great night's sleep.
Kind regards,
The Mattress Warehouse