terrible service from Randburg team.

i had ordered a mattress online on 22 Nov 2025, Neho apparently was the person to capture my order. website states delivery between 1-2 working days. i called in on the 27th, spoke to Noqu from the Randburg branch who promised to call back with feedback as the systems were slow. 2 hours later i called in again only this time to speak to Aadil who also promised to call me 1st thing in the morning once he spoke to the suppliers to see what the hold up was. yep. its now almost 24hrs later and still waiting for Aadil to call. why advertise delivery between 1-2 working days and then fail to deliver or even fail to call the customer to explain what the hold up is?