KR
Kate R
1 reviews | Active since Aug 2018
23 Mar 2022, 12:58
Terrible service and no delivery
I ordered my bed 4 weeks ago and have still not received delivery. After sending numerous emails, I have not received a response or update on when I can expect delivery, when phoning them are they making promisess of them getting back you but one does. the phone. I've had a terrible experience, definitely will not be using them again after this awful customer service.I now need to beg them to deliver and give me update.The Randburg brach , i even spoke to the Store Manager but nothing Still
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Replies (2)
The Mattress Warehouse's replyOfficial
28 Mar 2022, 08:59Good day, Kate
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and have escalated the matter.
Our Team will be in contact and make sure your order gets attended to immediately.
Again, we do apologize.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and have escalated the matter.
Our Team will be in contact and make sure your order gets attended to immediately.
Again, we do apologize.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply28 Mar 2022, 08:59
Official
Good day, Kate
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and have escalated the matter.
Our Team will be in contact and make sure your order gets attended to immediately.
Again, we do apologize.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the inconvenience and have escalated the matter.
Our Team will be in contact and make sure your order gets attended to immediately.
Again, we do apologize.
Kind regards,
The Mattress Warehouse
KR
Kate R's updateReviewer Update
06 Apr 2022, 10:40Still no delivery on my order no communication and you promised to make sure that the order will be delivered it two months now still nothing , I am stupid fool in your eyes.I want my money back i dont want the order anymore.
KR
Kate R's update06 Apr 2022, 10:40
Reviewer Update
Still no delivery on my order no communication and you promised to make sure that the order will be delivered it two months now still nothing , I am stupid fool in your eyes.I want my money back i dont want the order anymore.