1 reviews | Active since Sept 2018
Terrible Customer service and refunding of bedset
Share your experience.... Where do I even start. I have had the worst experience with The Mattress Warehouse Cape Town. Absolutely shocking.
I bought a Kooi Plush Bed Set and the bed set arrived in unsatisfactory quality (it was already bulging on the sides) and I requested to return the bed and be refunded. The Sales Person, Christopher, service has been shocking. He does not phone or communicate with me. I have to email or phone him to get any response.
I have made myself available for collection of the bed set twice and every time they did not show up for collection and then I would phone Christopher the next day: 1. He doesnt phone me first to apologise and provide me with an alternative solution. 2. He wasnt even aware that the bed was not collected.... twice!
I am tired of accomodating you Christopher and The Mattress Warehouse Cape Town. It has been 18 days since I requested the return and the bed set is still at my place. The last I heard from Christopher or any person at Mattress warehouse was Friday the 21st of September.
Terrible terrible shocking shocking. Please come and fetch your bed set. If it is to much of a mission, not a problem - I will leave the bed set outside, then The Mattress Warehouse can come and collect the bed set on their own time and when they realise the bedset has not been collected yet.
I will never support The Mattress Warehouse again and they spoiled my experience with Kooi Beds also.
Good Afternoon Landre
We are very appreciative of you're feedback on you're experience with us!
This is very sad that this turned out in the totally opposite side of a pleasant experience.
Landre I have asked Quintin from our Cape Town Branch to assist you to.
We really would like for you to be a satisfied customer and it truly is saddening that you are not getting a bed from us, we still want to change this so you can enjoy a good nights rest.
Quintin will keep communicating to you and apart from you're Pillows that will be sent to you we also want to offer you additional value, this will then be discussed more in detail with you telephonically.
Kooi as a product is a very reliable product in which we believe in for the excellent value and benefits it gives you. We apologize for this inconvenience and surely it must be defective and we'll investigate further into it.
From our side we will definitely improve and rectify shortcomings as continues improvement needs to be done in order to provide the best possible service.
You are welcome us *** should you have any further concerns.
Best Regards
The Mattress Warehouse
Good Afternoon Landre
We are very appreciative of you're feedback on you're experience with us!
This is very sad that this turned out in the totally opposite side of a pleasant experience.
Landre I have asked Quintin from our Cape Town Branch to assist you to.
We really would like for you to be a satisfied customer and it truly is saddening that you are not getting a bed from us, we still want to change this so you can enjoy a good nights rest.
Quintin will keep communicating to you and apart from you're Pillows that will be sent to you we also want to offer you additional value, this will then be discussed more in detail with you telephonically.
Kooi as a product is a very reliable product in which we believe in for the excellent value and benefits it gives you. We apologize for this inconvenience and surely it must be defective and we'll investigate further into it.
From our side we will definitely improve and rectify shortcomings as continues improvement needs to be done in order to provide the best possible service.
You are welcome us *** should you have any further concerns.
Best Regards
The Mattress Warehouse