LM
Lutendo M
1 reviews | Active since May 2014
04 Dec 2025, 06:32
Terrible customer service
We bought a mattress not even 10 days ago now, was told if we're not happy they'll take it back no obligation. Now they are no responding to to messages. The Mattress Warehouse R21 Centurion please come take your mattress and give us back our money. We were intending to shop again with you for a suitable mattress, but after the way you treated us,we just want our money back. The bed makes sounds like it's been used many times before. We've taken countless videos to show our issues and we are still being under scrutiny with no solution. So much for no obligation returns.
Helpful (0)
Replies (1)0
Replies (1)
The Mattress Warehouse's replyOfficial
04 Dec 2025, 09:59Good day, Lutendo
Thank you for reaching out. We understand your frustration, but we are required to follow CPA procedure.
Because your warranty and guarantee are still valid, the manufacturer must first inspect the mattress to confirm whether the issue is a supplier defect before any refund, replacement, or return can be processed.
Because your warranty and guarantee are still valid, the manufacturer must first inspect the mattress to confirm whether the issue is a supplier defect before any refund, replacement, or return can be processed.
We will gladly assist in arranging this inspection, but we cannot bypass this step, and need your assistance.
Once the manufacturer’s assessment is complete, we will inform you of the outcome and the appropriate solution.
Once the manufacturer’s assessment is complete, we will inform you of the outcome and the appropriate solution.
Thank you for your cooperation.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply04 Dec 2025, 09:59
Official
Good day, Lutendo
Thank you for reaching out. We understand your frustration, but we are required to follow CPA procedure.
Because your warranty and guarantee are still valid, the manufacturer must first inspect the mattress to confirm whether the issue is a supplier defect before any refund, replacement, or return can be processed.
Because your warranty and guarantee are still valid, the manufacturer must first inspect the mattress to confirm whether the issue is a supplier defect before any refund, replacement, or return can be processed.
We will gladly assist in arranging this inspection, but we cannot bypass this step, and need your assistance.
Once the manufacturer’s assessment is complete, we will inform you of the outcome and the appropriate solution.
Once the manufacturer’s assessment is complete, we will inform you of the outcome and the appropriate solution.
Thank you for your cooperation.
Kind regards,
The Mattress Warehouse