YS
Yumnah S
1 reviews | Active since Jun 2022
01 Jun 2022, 12:02
Terrible customer service
I bought a bed in end of 2019. Two and half years later, the Mattress has completely sagged and is unbearable to sleep on. The mattress is under 10 years warranty, I tried contacting them several times, eventually, a consultant emailed to say she would send my complaint to the supplier, two weeks later still no response. Very unhappy, waste of money and. Terrible customer service!!!
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The Mattress Warehouse's replyOfficial
02 Jun 2022, 09:19Good day, Yumnah
Thank you for taking the time to share your concerns.
We do apologize for the lack of feedback regarding your complaint.
Our Cape Town Branch Manager was informed and will make sure to attend to the matter urgently.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your concerns.
We do apologize for the lack of feedback regarding your complaint.
Our Cape Town Branch Manager was informed and will make sure to attend to the matter urgently.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply02 Jun 2022, 09:19
Official
Good day, Yumnah
Thank you for taking the time to share your concerns.
We do apologize for the lack of feedback regarding your complaint.
Our Cape Town Branch Manager was informed and will make sure to attend to the matter urgently.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your concerns.
We do apologize for the lack of feedback regarding your complaint.
Our Cape Town Branch Manager was informed and will make sure to attend to the matter urgently.
Again, we are truly sorry for the inconvenience.
Kind regards,
The Mattress Warehouse