BU
Bronwen U
1 reviews | Active since Jun 2021
29 Jun 2021, 14:59
Super bad service
We bought a kingsize mattress and base online was assisted by Juan from Randburg. Had to change our original order due to no stock and delivery that would take too long. After two weeks no bed was delivered yet. Zakele from Randburg promised delivery which did not happen. Juan stepped in and again promised delivery within a day or two. Could have stayed with original order at first or maybe just stayed away from The Mattress Warehouse at all!!
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The Mattress Warehouse's replyOfficial
30 Jun 2021, 13:13Good day, Bronwen
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and will make sure that your delivery gets sorted out as soon as possible.
We do apologize for the inconvenience and poor communication from our Randburg Branch. This will definitely be shared with their Branch Manager.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and will make sure that your delivery gets sorted out as soon as possible.
We do apologize for the inconvenience and poor communication from our Randburg Branch. This will definitely be shared with their Branch Manager.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Jun 2021, 13:13
Official
Good day, Bronwen
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and will make sure that your delivery gets sorted out as soon as possible.
We do apologize for the inconvenience and poor communication from our Randburg Branch. This will definitely be shared with their Branch Manager.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and will make sure that your delivery gets sorted out as soon as possible.
We do apologize for the inconvenience and poor communication from our Randburg Branch. This will definitely be shared with their Branch Manager.
Kind regards,
The Mattress Warehouse